Our usual Direct Debit collections are 3 times a month, on the 1st, 11th and 21st of the month, as this keeps administration simple for everyone.
For Direct brokers we will then pay the brokerage 10 days later, after the first successful collection and with receipt of the signed credit agreement and direct debit mandate. If a customer misses a payment we will let you know on the first working day after. We will automatically collect on the next Direct Debit run 10 days later unless the broker can collect the payment via debit or credit card before the Direct Debit batch is sent to the bank (this is to be transferred to us straight away) if they so wish. There will be a small default administration fee applied, currently £10, to get the agreement back on track.